Frequently Asked ...

When you see an item you like, click on the image which will open a page with more images of the item that you can scroll through . There is a gold ‘ADD TO CART’ button on each page.  Just click on it and a gold ‘VIEW CART’ icon will pop up that you can click on. You can continue shopping by going back to the items or click on the ‘VIEW CART icon to edit your cart or complete your purchase.

Once you have proceeded to ‘COMPLETE YOUR PURCHASE’, you enter your personal information. The information you need to provide is your name, email address, delivery address, your contact number and your credit card details, if you are paying by credit card.

We do not store any of these details and we use the very highest level security encryption technology (Secure Socket Layering or SSL).

We accept credit card payment through Square. This incurs a credit card fee of 2.2%.

You can also ‘PLACE YOUR ORDER’ to pay by direct bank transfer, which will not incur additional charges from us.

Once you have placed your order, we will be in touch with our bank details. We do not provide these on the website, to reduce the risk of third parties intercepting this process and helping themselves to our money.

If you have any questions, please contact us

Yes, it is safe.

We use Secure Socket Layering (SSL) which is the highest industry standard encryption technology. It is the system most widely used by on-line stores.

We do not store credit card details, and we do not share any of our customers’ information with any other party. We only use your email address if you have signed up for our newsletter, so that we can send it to you!

If you buy from RegaL-ia, and then change your mind about your purchase, we will refund the purchase price if you let us know within seven days of the item arriving that you have changed your mind and then return the goods immediately in the state they were sent in.

We offer a purchase-price, money-back guarantee as long as the goods are received in the condition that we sent them. You will be liable for the costs of shipping, insurance and any import duties incurred. Please read Our Guarantee for more details about this process and feel free to contact us to discuss this with us further.

Once we receive payment for your piece, we will be in touch to arrange shipping. We package the piece carefully and securely ready for transport and delivery.

You can choose your method of delivery, be that Australia Post within Australia (they insure up to $5000) or a secure courier system like FedEx, UPS and DHL (which can insure for larger sums of money). You can choose to insure the jewellery and will be charged by the courier accordingly. If you do not insure the item and it is damaged or lost in transit, then we will not be able to refund you the purchase price.

We would love to offer a concierge shipping service and are working on it, but at present the safest way to ensure your goods are delivered promptly and in the condition we sent them is to arrange your own shipping and insurance through your chosen courier. Once we have received your payment we will be in contact with further details to support you with this process.

Please read our Delivery and Returns section for further details.

There is no such thing as free shipping.

To offer this, we would have to average out the cost of shipping and insurance for each piece, add our margin to cover our insurance costs, and apply it across the board. This means that you would end up paying more for your piece than you otherwise would if you just paid your own costs.

We have found from experience that the surest way to receive our goods in good condition is to use a courier and the courier’s own insurance, as it is then in their interests to deliver the goods in the condition they were sent in.

We are an on-line store, so we don’t have a regular shop for you to visit, but we are real people and live in a real place.

Please contact us if you would like to discuss this further.

Yes, it is possible, but we suggest you try the ring on first to see if you like it. If it has to be altered, that will affect our money-back guarantee.

We especially recommend this if the ring is a gift for someone else, to make sure they like it too.

We suggest that you source a local jeweller to resize the ring for you, once you have decided you are going to keep it.

Please contact us if you would like to discuss this further, as special arrangements can be made.

The advantage of buying from our on-line store is that we do not have the huge overheads of physical shops, which can pay large amounts of money in rent, fit-out and wages.

We are a family business and buy top quality pieces at great prices and pass the savings on to you, so you too can enjoy beautiful jewellery at great prices.

Investing in beautiful jewellery can be a big decision for you. We love our jewellery and are confident that you will love it to, but if you are not completely satisfied, we guarantee a full refund of the purchase price, if it is returned to us promptly in the state we sent it.

Yes, you can send us a message on our contact us page, or email us directly at

Or you may call Paul on +61-427-871-601 any time between 6 am and 8 pm, NSW Australia time.